Refund Policy for Sotota Stall

At Sotota Stall, we value your trust and strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, please refer to our refund policy below:

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• ✔️ The product must be returned within 10 days of the purchase or delivery date.
• ✔️ The product must be in unused and original condition, along with its original packaging.
• ✔️ A valid proof of purchase (e.g., receipt or order number) is required.

2. Non-Refundable Items

The following items are not eligible for refunds:

• ✔️ Perishable goods such as fresh food or consumables.
• ✔️ Opened or used personal care, hygiene, or beauty products.
• ✔️ Items purchased during a clearance sale or with significant discounts.

3. Refund Request Procedure

To request a refund, follow these steps:

Contact our customer support team via:

• ✔️ Email: sototastall@gmail.com
• ✔️ Phone: +8801720060958 | 09647001016

Provide the following details:

• ✔️ Your name and contact information.
• ✔️ Order number or proof of purchase.
• ✔️ A brief explanation for your refund request.

4. Refund Processing

Once we receive and verify the returned item, we will initiate the refund process.

Refunds will be credited to your original payment method within 7-10 business days.

5. Shipping Costs

If the return is due to an error on our part (e.g., incorrect or defective product), Sotota Stall will cover the return shipping costs.

For all other returns, customers are responsible for covering the shipping fees.

6. Exchange Policy

Sotota Stall does not offer direct exchanges. If you wish to get a different product, please return the original item for a refund and place a new order.

Contact Us

For any questions or assistance regarding our Privacy Policy, feel free to contact us:

Email: sototastall@gmail.com

Phone: +8801720060958 | 09647001016